Shopping information
How to place an order?
- Add the products you like to the shopping cart.
- Review your order and edit it if you need that.
- Go to the next stage, add your address, choose the payment method, agree to the terms and conditions, and click on place order.
What payment options are available?
There are many payment methods available:
You can pay through:
- Visa Card
- Master Card
- Cash on delivery
- Fawry
- Vodafone cash (( you should contact us before buying to use this method ))
Where is your store location?
Our store works online only and we do not have an actual store.
I can't find the design I want on the site. Can I order a custom design?
Yes, of course, you can request a custom design by contacting us on WhatsApp
Shipping information
When will I receive my order?
There are many factors that determine the delivery time, such as:
– Your Location: the remote areas take longer to arrive.
– Order Quantity: Large quantities may be taking time to prepare for shipment.
– Product category: Shipping cake tools takes one to two days inside Cairo, Giza and the rest of Egypt’s governorates takes two to five days, the time of shipping determines depending on the customer governorate. As for party decorations, it takes from 3 days to a week as a maximum to manufacture, after that we ship them, shipping duration for Cairo and Giza take 1-2 days, and for other governorates take 2-5 days.**If you want to receive your order in less than 1 week you can contact us via a phone number or Facebook page before you place an order
What are the reasons for delaying my order?
There are a number of reasons for delaying your order:
1- The address is not clear in detail or the address is wrong.
2- The contact information is wrong.
3- Not finding you in the previously specified time to receive your order.
We fully understand that you need to know when to expect delivery and don’t want to sit at home all day waiting on a van to arrive, so our delivery partner will keep in contact with you from the moment they collect your order from Towipi right up to the point of delivery.
How much is the shipping cost?
Shipping cost is determined according to several factors, including:
-Your shipping address
-The weight and dimensions of your order
To find out the shipping cost, add the products to the shopping cart, then enter your address, and the shipping cost will be shown to you in the order summary.