FAQs

Shopping information

  1. You should create an account or login with social media account.
  2.  Add product to cart.
  3. Checkout and add the shipping address then pay.

You should contact our customer support to cancel your order.

There are many payment methods available:
You can pay through:

  • Visa Card
  •  Master Card
  • Cash on delivery
  • Fawry
  • Vodafone cash ((  you should contact us before buying to use this method ))

Our store works online only and we do not have an actual store.

FAQs

Shipping information

  1. There are many factors that determine the delivery time, such as:
    – Your Location: the remote areas take longer to arrive.
    – Order Quantity: Large quantities may be taking time to prepare for shipment.

    The estimated shipping time:
    You will receive your order after 2 weeks from you placed it but usually, it takes less than 2 weeks.it’s determined according to your order quantity and your location.
    If you want to receive your order in less than 2 weeks you can contact us via the phone number or Facebook  before you place an order 

There are a number of reasons for delaying your order:
1- The address is not clear in detail or the address is wrong.
2- The contact information is wrong.
3- Not finding you in the previously specified time to receive your order.
We fully understand that you need to know when to expect delivery and don’t want to sit at home all day waiting on a van to arrive, so our delivery partner will keep in contact with you from the moment they collect your order from Towipi right up to the point of delivery.

Shipping cost is determined according to several factors, including:
-Your shipping address
-The weight and dimensions of your order
To find out the shipping cost, add the products to the shopping cart, then enter your address, and the shipping cost will be shown to you in the order summary.